B24000862 CISCO MERAKI TECHNICAL SERVICES & SUPPORT for 2024-2025General InformationSolicitation Number
B24000862Status
ReleasedDepartmentBudget & FinanceDivisionEmployees Retirement SystemIslands (where the work/delivery is to be performed)
Kauai, Hawaii, Maui, OahuCategoryServicesRelease Date 11/01/2023Offer Due Date & Time11/14/2023 02:00 PMDescriptionEmployees' Retirement System is requesting offers from qualified Network Technical Service firms, to provide onsite and remote support services for CISCO/Meraki network infrastructure. This procurement is for labor services only and provides a Base Monthly Services allocation of eight (8) hours per month (with roll-over) for monitoring, optimization, updating and performance tuning. The award is for a two (2) years term and with an optional one (1) year extension. This IFB also includes an initial Systems Assessment Report and provides an allowance of $30,000 to the awardee to pay for additional technical services (in addition to the base of 8 hours technical support each month) and approved incidental expenses (such as travel required to ERS offices located on the islands of Hawaii, Kauai and Maui).

Servicing is to be performed by trained technical personnel, per manufacturer specifications, industry standards and incorporates best practices. The work hours for this engagement are Monday-Friday 7:45 am to 4:30 pm and will require other support hours. Awardee is to have technicians available to support this engagement on the islands of Oahu, Hawaii, Kauai, and Maui. Majority of Base Monthly Services will be on Oahu in Honolulu, and ERS estimates that two (2) service visits will be required each year to each of the neighbor island offices. Technicians are to be available during standard business hours and also on a 7 x 24 x 365 basis including holidays for emergency calls.

Contact PersonWolfe, LarryEmail larry.wolfe@hawaii.gov Phone808-586-1728General CommentsEmployees' Retirement System is requesting offers from qualified Network Technical Service firms, to provide onsite and remote support services for CISCO/Meraki network infrastructure. This procurement is for labor services only and provides a Base Monthly Services allocation of eight (8) hours per month (with roll-over) for monitoring, optimization, updating and performance tuning. The award is for a two (2) years term and with an optional one (1) year extension. This IFB also includes an initial Systems Assessment Report and provides an allowance of $30,000 to the awardee to pay for additional technical services (in addition to the base of 8 hours technical support each month) and approved incidental expenses (such as travel required to ERS offices located on the islands of Hawaii, Kauai and Maui).

Servicing is to be performed by trained technical personnel, per manufacturer specifications, industry standards and incorporates best practices. The work hours for this engagement are Monday-Friday 7:45 am to 4:30 pm and will require other support hours. Awardee is to have technicians available to support this engagement on the islands of Oahu, Hawaii, Kauai, and Maui. Majority of Base Monthly Services will be on Oahu in Honolulu, and ERS estimates that two (2) service visits will be required each year to each of the neighbor island offices. Technicians are to be available during standard business hours and also on a 7 x 24 x 365 basis including holidays for emergency calls.Procurement OfficerMr. Thomas Williams, Executive DirectorAttachments IFB B24000862 Specifications Cisco Meraki Services 2024 2025-IFB B24000862 Specifications Cisco Meraki Services 2024 2025.pdf
IFB B24000862 Exhibit A Sample IFB Contract-IFB B24000862 Exhibit A Sample IFB Contract.pdf
ATTACHMENT A COMPLIANCE CHECKLIST FOR CISCO_MERAKI EQUIP HIePRO IFB B24000862-ATTACHMENT A COMPLIANCE CHECKLIST FOR CISCO_MERAKI EQUIP HIePRO IFB B24000862.xlsx
Attachment B ERS Confidentiality_Agreement-Attachment B ERS Confidentiality_Agreement.pdf
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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
to this Solicitation), to: Wolfe, Larry.

B24000862 CISCO MERAKI TECHNICAL SERVICES & SUPPORT for 2024-2025Line Items

Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
to this Solicitation), to: Wolfe, Larry.

B24000862 CISCO MERAKI TECHNICAL SERVICES & SUPPORT for 2024-2025Instructions

• ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
• HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai and Hawaii, and 4.1666% for the island of Maui.
• VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
• VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
• VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
• COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  
• OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions.
  
  The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
• TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.
• QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
• RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.