Hawaii Bids > Bid Detail


Agency: State Government of Hawaii
Level of Government: State & Local
  • R - Professional, Administrative and Management Support Services
Opps ID: NBD14462069884492296
Posted Date: Nov 8, 2019
Due Date: Nov 21, 2019
Solicitation No: B20000610

To access the bid document, please visit the agency's website at below and search by your matched keyword:


General Information

  • Line Items
  • Instructions
  • B20000610 HIP SERVICE CENTER SUPPORTGeneral InformationSolicitation Number
    ReleasedDepartmentEnterprise Technology ServicesDivisionAdministratorIslands (where the work/delivery is to be performed)
    StatewideCategoryServicesRelease Date 11/07/2019Offer Due Date & Time11/21/2019 02:00 PMDescriptionInvitation for bid to provide temporary customer service/data entry services for the State of Hawai'i - (HIP) Hawaii Information Portal t, a co-operative agreement with the Department of Accounting and General Services (DAGS) and the Office of Enterprise Technology Services (ETS). Review IFB specifications in attachments below. Submit bid in Line Items tab.Contact PersonCikaitoga, Quinn KEmail quinn.k.cikaitoga@hawaii.gov Phone808-587-9756General CommentsProcurement OfficerTodd OmuraAttachments IFB 20 020 HIP Service Center Support.pdf
    Download All

    Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
    of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
    to this Solicitation), to: Cikaitoga, Quinn K.

    Unit of Measure
    Commodity Code
    Code Table
    Commodity Code Description
    561320 Temporary employment services
    561422 Customer service call centers
    561320 Temporary staffing services
    561422 On-line customer service centers
    541613 Customer service management consulting services
    518210 Data entry services
    GeneralQuantity1Unit of MeasureJOBTitleHIP SERVICE CENTER SUPPORTDescriptionVendors interested in bidding must submit their bid in the Price field. Attachments


    Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
    of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
    to this Solicitation), to: Cikaitoga, Quinn K.

    B20000610 HIP SERVICE CENTER SUPPORTInstructions
    • OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions.

      The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
    • COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
    • VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
    • VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
    • VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
    • HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu and Kauai, 4.4386% for the island of Hawaii and 4.1666% for the island of Maui.
    • ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
    • RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
    • QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
    • TRANSACTION FEES: The Awarded Vendor shall pay a Transaction Fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount or estimated amount, and Contractor shall be responsible for payment of the fee to Hawaii Information Consortium, LLC (HIC), the vendor administering the HIePRO. Payment must be made to Hawaii Information Consortium, LLC (HIC) within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.


    Not a USAOPPS Member Yet?

    Get unlimited access to thousands of active local, state and federal government bids and awards in All 50 States.

    Start Free Trial Today >